Refund policy

Returns and refunds

TORILUA is operated by JAB Motives Inc. To start a return, email support@jabmotivesinc.com within 7 calendar days after your order shows as delivered. Please include your order number and the item you want to return.

How a return works

Please contact us before sending anything back. Once a return is approved, we will email return instructions and the Los Angeles, California return address. Returns sent without these instructions, or to our mailing address, may not be processed.

Returned items are inspected in Los Angeles. For change-of-mind returns, the return shipping cost is paid by the customer. Approved refunds go back to the original payment method.

Items we cannot accept for a change-of-mind return

Because many of our items are worn on the body, hair, head, or hands, we cannot accept change-of-mind returns for:

• Items that have been worn or used, or have hair, product residue, or fragrance on them.
• Items returned without their original packaging, tags, or card.
• Items from a set returned separately from the rest of the set.

Damaged, defective, or incorrect items

If an item arrives damaged or defective, or you received the wrong item, email support@jabmotivesinc.com with your order number and clear photos. After reviewing them, we will arrange a refund or replacement at our cost, and you will not need to send the item back. The exclusions above do not apply to damaged, defective, or incorrect items.

Exchanges

We do not offer exchanges. Replacements for damaged or incorrect items are handled as described above.

Nothing in this policy limits rights you have under applicable consumer law.